{"id":4186,"date":"2025-10-29T21:29:29","date_gmt":"2025-10-29T21:29:29","guid":{"rendered":"https:\/\/www.fbee.me\/zaruka-sluzby\/"},"modified":"2025-12-08T14:11:41","modified_gmt":"2025-12-08T14:11:41","slug":"zaruka-sluzby","status":"publish","type":"page","link":"https:\/\/www.fbee.me\/sk\/zaruka-sluzby\/","title":{"rendered":"Z\u00e1ruka slu\u017eby"},"content":{"rendered":"<h2><b>Z\u00e1ruka spokojnosti FBEE<\/b><\/h2>\n<p class=\"p3\">Va\u0161a spokojnos\u0165 je na\u0161ou prioritou.<\/p>\n<p class=\"p3\">Ak slu\u017eba nesp\u013a\u0148a va\u0161e o\u010dak\u00e1vania, na\u0161a <span class=\"s2\"><b>Z\u00e1ruka spokojnosti FBEE<\/b><\/span> zaru\u010duje, \u017ee v\u0161etko naprav\u00edme.<\/p>\n<p class=\"p3\">Ni\u017e\u0161ie n\u00e1jdete inform\u00e1cie o tom, na \u010do sa vz\u0165ahuje t\u00e1to z\u00e1ruka (v s\u00falade s na\u0161imi podmienkami).<\/p>\n<p>&nbsp;<\/p>\n<h3 class=\"p3\"><b>\u010co je zahrnut\u00e9 v z\u00e1ruke spokojnosti<\/b><\/h3>\n<ul>\n<li>\n<p class=\"p1\"><b>Neuspokojiv\u00e1 kvalita pr\u00e1ce:<\/b><b><\/b><\/p>\n<p class=\"p2\">Ak kvalita slu\u017eby nebude sp\u013a\u0148a\u0165 o\u010dak\u00e1vania, zabezpe\u010d\u00edme jej op\u00e4tovn\u00e9 vykonanie &#8211; \u00faplne bezplatne.<\/p>\n<\/li>\n<li>\n<p class=\"p1\"><b>Nepr\u00edtomnos\u0165 alebo me\u0161kanie viac ako jednu hodinu:<\/b><b><\/b><\/p>\n<p class=\"p2\">Zorganizujeme n\u00e1hradn\u00e9 stretnutie v najbli\u017e\u0161om mo\u017enom term\u00edne.<\/p>\n<\/li>\n<li>\n<p class=\"p1\"><b>Nevhodn\u00e9 spr\u00e1vanie obslu\u017en\u00e9ho person\u00e1lu:<\/b><b><\/b><\/p>\n<p class=\"p2\">V pr\u00edpade ak\u00e9hoko\u013evek pochybenia m\u00f4\u017eeme slu\u017ebu presun\u00fa\u0165 na in\u00fd term\u00edn alebo poskytn\u00fa\u0165 in\u00e9 vhodn\u00e9 rie\u0161enie.<\/p>\n<\/li>\n<li>\n<p class=\"p1\"><b>Chyby pri faktur\u00e1cii:<\/b><b><\/b><\/p>\n<p class=\"p2\">Ak v\u00e1m bol poplatok \u00fa\u010dtovan\u00fd nespr\u00e1vne, preplatok v\u00e1m bude vr\u00e1ten\u00fd p\u00f4vodn\u00fdm sp\u00f4sobom platby.<\/p>\n<\/li>\n<li>\n<p class=\"p1\"><b>Po\u0161kodenie predmetov:<\/b><b><\/b><\/p>\n<p class=\"p2\">Urob\u00edme v\u0161etko pre to, aby sme pr\u00edpadn\u00e9 \u0161kody odstr\u00e1nili. Ak oprava nie je mo\u017en\u00e1, n\u00e1hrada \u0161kody a\u017e do v\u00fd\u0161ky<span class=\"s1\"><b> 500 EUR<\/b><\/span> za predpokladu, \u017ee s\u00fa splnen\u00e9 v\u0161etky podmienky Z\u00e1ruky spokojnosti. <\/p>\n<p class=\"p2\"><i>V pr\u00edpade po\u0161kodenia alebo ch\u00fdbaj\u00faceho predmetu m\u00f4\u017eete by\u0165 po\u017eiadan\u00ed o predlo\u017eenie dokladu o vlastn\u00edctve a hodnote (napr\u00edklad p\u00f4vodn\u00e9ho dokladu o k\u00fape). Spolo\u010dnos\u0165 FBEE odhadne hodnotu opravy alebo v\u00fdmeny do maxim\u00e1lnej v\u00fd\u0161ky 500 EUR. <\/i><\/p>\n<\/li>\n<\/ul>\n<h3><\/h3>\n<h3><b>Kedy sa z\u00e1ruka uplat\u0148uje<\/b><\/h3>\n<ul>\n<li>\n<p class=\"p1\">Slu\u017eba bola objednan\u00e1 a poskytnut\u00e1 prostredn\u00edctvom <span class=\"s1\"><b>FBEE<\/b><\/span> s platn\u00fdm \u010d\u00edslom objedn\u00e1vky.<\/p>\n<p class=\"p1\"><i>Na slu\u017eby zalo\u017een\u00e9 na cenov\u00fdch ponuk\u00e1ch alebo offline slu\u017eby sa nevz\u0165ahuje.<\/i><i><\/i><\/p>\n<\/li>\n<li>\n<p class=\"p1\">Slu\u017eba bola dokon\u010den\u00e1 v priebehu posledn\u00e9ho <span class=\"s1\"><b>48 hod\u00edn<\/b><\/span>a s\u0165a\u017enos\u0165 bola podan\u00e1 v tomto \u010dasovom r\u00e1mci.<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Objedn\u00e1vka bola <span class=\"s1\"><b>plne uhraden\u00e1<\/b><\/span>a v\u00e1\u0161 \u00fa\u010det je v poriadku.<\/p>\n<\/li>\n<\/ul>\n<h3><\/h3>\n<h3><b>Z\u00e1ruka na diely a materi\u00e1l<\/b><\/h3>\n<ul>\n<li>\n<p class=\"p1\">Ak materi\u00e1ly alebo diely dodal n\u00e1\u0161 technik, je <span class=\"s1\"><b>jednomesa\u010dn\u00e1 z\u00e1ruka na spracovanie<\/b><\/span> plat\u00ed.<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Na samotn\u00e9 diely sa vz\u0165ahuje len z\u00e1ruka v\u00fdrobcu alebo distrib\u00fatora.<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Niektor\u00e9 slu\u017eby m\u00f4\u017eu ma\u0165 \u0161pecifick\u00e9 z\u00e1ru\u010dn\u00e9 podmienky alebo v\u00fdnimky &#8211; viac inform\u00e1ci\u00ed n\u00e1jdete v podrobnostiach o slu\u017ebe.<\/p>\n<\/li>\n<\/ul>\n<h2><\/h2>\n<h3><b>V\u00e1\u017eime si na\u0161ich z\u00e1kazn\u00edkov<\/b><\/h3>\n<p class=\"p3\">Skuto\u010dne n\u00e1m z\u00e1le\u017e\u00ed na potreb\u00e1ch na\u0161ich z\u00e1kazn\u00edkov a na\u0161\u00edm cie\u013eom je v\u017edy zabezpe\u010di\u0165. <span class=\"s2\"><b>\u00fapln\u00fa spokojnos\u0165<\/b><\/span>.<\/p>\n<p class=\"p3\">Ver\u00edme, \u017ee va\u0161e po\u017eiadavky si zasl\u00fa\u017eia len <span class=\"s2\"><b>najlep\u0161\u00edch odborn\u00edkov vo svojom odbore<\/b><\/span>.<\/p>\n<p class=\"p3\">Spolo\u010dnos\u0165 FBEE spolupracuje v\u00fdlu\u010dne s licencovan\u00fdmi odborn\u00edkmi, ktor\u00ed s\u00fa opr\u00e1vnen\u00ed vykon\u00e1va\u0165 pr\u00edslu\u0161n\u00e9 slu\u017eby.<\/p>\n<p class=\"p3\">My <span class=\"s2\"><b>priebe\u017ene monitorujeme kvalitu<\/b><\/span> ich pr\u00e1ce, a ak zist\u00edme nejak\u00e9 potenci\u00e1lne probl\u00e9my. <span class=\"s2\"><b>proakt\u00edvne oslov\u00edme<\/b><\/span> aby sme sa uistili, \u017ee va\u0161e slu\u017eby sp\u013a\u0148aj\u00fa na\u0161e \u0161tandardy.<\/p>\n<h2><\/h2>\n<h3><b>Nie\u010do ne\u0161lo pod\u013ea pl\u00e1nu?<\/b><\/h3>\n<p class=\"p3\">Ch\u00e1peme, \u017ee niekedy sa veci nevyv\u00edjaj\u00fa presne pod\u013ea o\u010dak\u00e1van\u00ed a \u017ee nemus\u00edte by\u0165 \u00faplne spokojn\u00ed so svojou sk\u00fasenos\u0165ou.<\/p>\n<p class=\"p3\">V tak\u00fdchto pr\u00edpadoch sme tu, aby sme <span class=\"s2\"><b>pom\u00f4c\u0165 a napravi\u0165 veci<\/b><\/span>.<\/p>\n<p class=\"p3\">Ak chcete poda\u0165 s\u0165a\u017enos\u0165, m\u00f4\u017eete n\u00e1s kontaktova\u0165 vyplnen\u00edm nasleduj\u00faceho formul\u00e1ra<\/p>\n<p class=\"p3\">alebo zaslan\u00edm e-mailu na adresu <span class=\"s2\"><b>office@fbee.me<\/b><\/span>.<\/p>\n<p class=\"p3\">Na va\u0161u \u017eiados\u0165 odpovieme <span class=\"s2\"><b>do 8 pracovn\u00fdch hod\u00edn<\/b><\/span>.<\/p>\n<p><a class=\"btn\" href=\"https:\/\/www.fbee.me\/sk\/kontaktujte-nas-tim\/\">Kontakt<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Z\u00e1ruka spokojnosti FBEE Va\u0161a spokojnos\u0165 je na\u0161ou prioritou. Ak slu\u017eba nesp\u013a\u0148a va\u0161e o\u010dak\u00e1vania, na\u0161a Z\u00e1ruka spokojnosti FBEE zaru\u010duje, \u017ee v\u0161etko naprav\u00edme. Ni\u017e\u0161ie n\u00e1jdete inform\u00e1cie o tom, na \u010do sa vz\u0165ahuje t\u00e1to z\u00e1ruka (v s\u00falade s na\u0161imi podmienkami). &nbsp; \u010co je zahrnut\u00e9 v z\u00e1ruke spokojnosti Neuspokojiv\u00e1 kvalita pr\u00e1ce: Ak kvalita slu\u017eby nebude sp\u013a\u0148a\u0165 o\u010dak\u00e1vania, zabezpe\u010d\u00edme jej [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-documents.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4186","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Z\u00e1ruka slu\u017eby - FBEE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fbee.me\/sk\/zaruka-sluzby\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Z\u00e1ruka slu\u017eby - FBEE\" \/>\n<meta property=\"og:description\" content=\"Z\u00e1ruka spokojnosti FBEE Va\u0161a spokojnos\u0165 je na\u0161ou prioritou. 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